Ranked among the world’s top fast food chains by annual revenue, this customer selected ADAPT in early 2020 to manage a highly complex, multi-site digital menu board implementation project across more than 6,在北美有超过5000家分店. 大规模集成电路, 哪家是ADAPT的母公司, is assembling and shipping the digital menu boards while ADAPT, 公司的项目管理服务团队, is performing the lead system integrator function, which includes project management and installation responsibilities until the implementation is completed in 2022.
In an effort to optimize their drive-thru business, the customer wanted to install digital menu boards at thousands of their restaurants. 我们的目标, 等, 是为了提升客户体验, decrease drive-thru wait times and gain the ability to simultaneously refresh menu options and pricing across numerous locations. 考虑到项目的规模和复杂性, the large number of contractors and vendors involved, as well as differences between various restaurant properties, 客户选择了ADAPT, 几十年来值得信赖的合作伙伴, 管理项目实施的各个方面.
During every installation, business continuity is critical. As contractors and equipment arrive at each restaurant, drive-thru lanes need to remain open and 安装 need to be completed quickly. This is especially important because of the COVID-19 pandemic, which has devastated indoor dining and made drive-thru sales the lifeblood of the business.
This project requires highly complex coordination between ADAPT, 客户的领导团队, individual franchisees and multiple vendors and contractors working at thousands of job sites. From the ordering process to site surveys to contractor selection, 安装, 客户服务, 报告和更多, 活动部件的数量惊人. ADAPT was chosen because of our proven ability to coordinate all project communications and activities, allowing the customer to remain focused on what matters most to them – operating their business.
Our team of internal specialists is managing the entire project, and one of our first priorities was to deploy an intuitive online ordering system used by the customer’s corporate leadership team and franchise owners. 这使订购过程标准化, created ongoing procurement efficiencies and provides real-time visibility of orders, 零部件及成本. 收到订单后, we are the central point of contact between all parties involved – managing every detail on behalf of the customer so they can focus on their business without interruption. Equally important, we continue to provide customer support following each installation.
As the project’s single source of contact for all parties involved, ADAPT coordinates every activity necessary to complete the implementation on time and on budget. We are responsible for conducting site surveys at thousands of locations, processing the data and implementing the rollout. This requires significant expertise and complex coordination between ADAPT, the customer and the project’s vendors and contractors.
The ability to track, measure and report progress is an essential customer requirement. 在这方面, our online tools allow the customer to receive status reports and project dashboards in real-time, 任何时候. 除了, our 客户服务 team provides daily updates, 管理每一个问题, 确保项目按计划进行.
By coordinating every activity required to manage this highly complex, 多处项目, ADAPT is ensuring that the customer is able to focus on their top priority throughout the implementation – operating their business.
The project is set to be completed on time and one budget, and the customer is now realizing their objectives at thousands of locations. 这些目标包括, 等, 提升客户体验, decreasing drive-thru wait times and gaining the ability to simultaneously refresh menu options and pricing across numerous locations.
因为我们的表现, the customer awarded us an additional highly-complex, multisite project that requires the installation of graphics and signage inside their restaurants.
ADAPT provides comprehensive project management services to many of America’s largest corporations. 重点是零售商, 快餐店, 杂货店, 加油站和便利店, 我们是管理高度复杂事物的专家, multi-site data collection initiatives and lighting, graphics and digital signage implementations – all of which must be perfectly aligned with our clients’ corporate standards.
结果
好处